Frequently Asked Questions

	How are shipping charges calculated?

Shipping charges vary according to size of order, carrier, and destination. We offer shipping arrangements as a service to our customers. We will try and find the most cost effective way to get merchandise to you. If you feel that the shipping charges are not acceptable, you are free to make your own arrangements and coordinate those through Ioka. Most small orders are shipped via UPS or Fedex ( because they offer package insurance and excellent tracking software ). Larger orders are generally shipped via common carrier, and require higher shipping rates. Selected products offer an express shipping option. In most cases however, this rapid delivery requires an additional fee.

	Can I have an order shipped to my P.O. Box?

No. The vast majority of our merchandise is shipped via U.P.S., and a valid street address is needed to ensure proper delivery. I We also cannot deliver to A.P.O. or F.P.O. addresses

	How long will it take to receive my order?

The standard shipping time for orders shipped via UPS ground is 5 to 10 days. Large orders are shipped via common carrier (trucking company) and may take up to 21 to 28 days to arrive.

	What happens if the item I ordered is not available?

In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail, or email. We realize this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater selection. Offer a BACKORDER and new estimated delivery time. You can wait for the new delivery date or cancel for a full refund at any time prior to shipment CANCEL your order. We constantly update our computer system with new information. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.

	Can I return an item that is damaged, defective, or I just don't want?

You may return any unopened/undamaged bags of seed for full credit. Shipping pallets may be returned for 1/2 credit. Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions.

	Can I cancel my order?

Yes, you can, as long as the item has not been shipped, treated, or blended to your specifications. Call the office as soon as you know that you need to cancel your order and you will be notified of the status and ability to order.

	Which credit cards do you accept?

Currently, we accept Visa & Mastercard. We also have a PayPal account. For more questions about this, send an email to Mindy Duerst, who handles this account. You can pay with cash, check, or money order. Invoices can be paid within 30 days of shipment if arrangements are approved before pick-up or shipment.