Which credit cards do you accept?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
How are shipping charges calculated?
Which credit cards do you accept?
Currently, we accept Visa & Mastercard. We also have a PayPal account. For more
questions about this, send an email to Mindy Duerst, who handles this account. You can pay
with cash, check, or money order. Invoices can be paid within 30 days of shipment if
arrangements are approved before pick-up or shipment.
Can I cancel my order?
Yes, you can, as long as the item has not been shipped, treated, or
blended to your specifications. Call the office as soon as you know that
you need to cancel your order and you will be notified of the status and
ability to order.
Can I return an item that is damaged, defective, or I just don't want?
You may return any unopened/undamaged bags of seed for full credit.
Shipping pallets may be returned for 1/2 credit. Merchandise returned
without authorization will be refused, and the carrier will charge you
freight in both directions.
What happens if the item I ordered is not available?
In the unlikely event there is a change or delay in filling your order, we
will notify you via phone, postal mail, or email. We realize this can be
inconvenient, and we will offer you one of the following alternatives as
appropriate to your situation:
Offer an ALTERNATE selection of equal or greater selection.
Offer a BACKORDER and new estimated delivery time. You can wait
for the new delivery date or cancel for a full refund at any time prior to
shipment
CANCEL your order. We constantly update our computer system with
new information. On rare occasions new circumstances come to our
attention after the placement of your order. Therefore, we reserve the
right to cancel your order for a full refund at any time.
How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5 to 10
days. Large orders are shipped via common carrier (trucking company)
and may take up to 21 to 28 days to arrive.
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via U.P.S., and a
valid street address is needed to ensure proper delivery. I We also
cannot deliver to A.P.O. or F.P.O. addresses
How are shipping charges calculated?
Shipping charges vary according to size of order, carrier, and destination.
We offer shipping arrangements as a service to our customers. We will
try and find the most cost effective way to get merchandise to you. If you
feel that the shipping charges are not acceptable, you are free to make
your own arrangements and coordinate those through Ioka.
Most small orders are shipped via UPS or Fedex ( because they offer package
insurance and excellent tracking software ). Larger orders are generally
shipped via common carrier, and require higher shipping rates. Selected
products offer an express shipping option. In most cases however, this
rapid delivery requires an additional fee.